This policy explains how NovaStar handles information submitted through the website, including LED display project inquiries, product category questions, service requests, and general contact messages. The website is aimed at business users, integrators, distributors, and technical teams researching professional display systems.
Inquiry forms may ask for your name, email address, company, phone number, country or region, project type, and message. Your message may include details such as LED wall size, pixel pitch, processor preferences, calibration goals, commissioning timeline, and integration requirements. Website systems may also process ordinary technical data such as browser type, page visits, referring pages, and search keywords used inside the site.
NovaStar uses submitted information to respond to your request, understand the LED display application, route the conversation to a suitable technical or commercial contact, improve website content, and maintain service records related to the inquiry. Project information helps the team separate product category questions from control planning, calibration support, firmware review, and integration scoping.
Information may be shared with internal staff, regional representatives, authorized distributors, or service partners when that is necessary to answer your request. NovaStar does not ask visitors to submit sensitive personal documents through the website. Business contact information is retained for as long as needed to support the inquiry, comply with reasonable recordkeeping needs, or continue an active business relationship.
You may ask NovaStar to update, correct, or remove business contact information associated with a website inquiry where applicable. You may also choose not to provide optional details, although a less detailed message may slow the technical response. If a project contains confidential drawings, network architecture, or restricted customer information, request a controlled sharing process before sending those materials.
NovaStar uses reasonable administrative and technical practices to protect submitted information. No general website form can guarantee absolute security, so visitors should avoid placing passwords, private keys, unpublished customer data, or highly sensitive engineering documents in an open inquiry message.